Privacy Policy
This policy explains what personal information we collect when you book or attend a consultation, why, and the choices you have. It follows the Digital Personal Data Protection Act, 2023.
What we collect
- Name, age, gender, phone, email and city, when you book or message us.
- Health information you share or the doctor records: concerns, history, reports, prescriptions and notes.
- Your bookings and whether they are paid. Card and bank details stay with the payment gateway; we do not see or store them.
- Messages you send us on WhatsApp, by phone or through forms.
This website
This website has no advertising or tracking cookies and no visitor analytics. It only remembers your light or dark display choice in your own browser. Videos load from YouTube only when you press play.
Why we use it
- To give you consultations and keep your medical record.
- To book, confirm and remind you of appointments, and to send your prescriptions and reports.
- To take payments and give receipts.
- To meet legal duties, such as keeping medical records.
- To send health tips or news only if you agree. You can stop them at any time.
Who can see it
- Dr. Patil and the team members who need it for your care, booking or billing.
- The service providers that run our clinic software, messaging and payments, only to provide those services.
- Another doctor, laboratory or hospital, only when needed for your care and with your consent.
- Authorities, only when the law requires it.
- We never sell your personal information.
How long we keep it
Medical records are kept for as long as the law and medical practice require. Other information is deleted or anonymised when it is no longer needed.
Your rights
You can ask to see your information, correct it, or have it deleted where the law allows. You can withdraw a consent you gave and raise a complaint about how your information is used. Write to health.drsarangpatil@gmail.com, or contact us by WhatsApp or phone (details on the Contact page); we reply within 7 working days. If you are not satisfied, you can approach the Data Protection Board of India.
Information about a patient under 18 is given and managed by a parent or guardian.
Changes
We may update this policy; the version on this page applies. The health blog has its own privacy page for newsletter sign-ups and article reading.