Cancellation and Refund Policy
What happens if you need to cancel or move a paid consultation.
Online consultations paid in advance
- Cancel at least 4 hours before the appointment for a full refund. Later cancellations are not refunded.
- If we cancel, or the consultation cannot take place because of a problem on our side, you get a full refund or a new time, as you prefer.
- If you do not join and did not cancel (no-show), the fee is not refunded.
- You can move your appointment once, at least 4 hours before it starts. Your payment moves with it.
How refunds are paid
Refunds go back to the original payment method. Once the refund is made, it usually reaches your account in 5 to 7 working days, depending on your bank.
Other payments
- A consultation that has already taken place is not refunded.
- If you were charged twice or by mistake, tell us and the extra amount is refunded in full.
- Medicines, programmes and stays have their own terms, given to you in writing when you buy or book them.
How to cancel or move
Message us on WhatsApp, call, or write to health.drsarangpatil@gmail.com (details on the Contact page). If you booked through the online clinic, you can also cancel or move the appointment yourself from your account.